Refund policy
🧵 Return & Exchange Policy
Welcome to Kashima Sarees!
Each of our sarees is handwoven with love and care. We value your trust and strive to ensure your complete satisfaction with every purchase.
🔹 Eligibility for Return / Exchange
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Returns are accepted only for defective, damaged, or incorrect products.
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The saree must be unused, unwashed, and in its original packaging with tags intact.
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You must notify us within 48 hours of delivery via:
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📧 Email: kashimasarees39@gmail.com
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📱 WhatsApp: 9173125858
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Once approved, please ship the item back within 7 days of confirmation.
🔹 Non-Returnable Items
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Customized or fall-pico stitched sarees are not eligible for return.
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Color variations may occur due to lighting or screen settings and are not considered defects.
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Sale or discounted items cannot be returned or exchanged.
🔹 Exchange / Refund Options
Once we receive and inspect your returned saree, we will contact you. You may choose between:
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Exchange — for another saree of equal or higher value (price difference to be paid by the customer), or
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Store Credit — valid for 6 months for your next purchase.
Refunds are issued only if a replacement is unavailable.
🔹 Return Shipping
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If the return is due to our error (defective or wrong product), we’ll arrange pickup at no cost.
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In all other cases, the customer will bear return shipping charges.
🔹 Important Note
Our sarees are handcrafted by traditional artisans. Slight irregularities, weaving variations, or thread pulls are a hallmark of genuine handloom products and not considered defects.